Nexus App AI support and contact

Nexus App AI support is by email, five days a week. Use this page to ask a question, make a complaint, or report a fake website that uses our name.

Before you write

Most questions are answered in the FAQ and the platform review. If yours is about a trade, a balance or a withdrawal, the executing broker holds those records, and it will be quicker to ask it first. We will still help where we can. Never send passwords, card numbers or identity documents by email, because we will not ask for them. Tell us which page you were on and what you expected to happen, and we can usually answer in one reply.

Complaints

Write to [email protected]. Say what happened, when, and what you would like us to do. We acknowledge every complaint within 48 business hours, then reply with what we found. If you are unhappy with our answer, you can take it to the broker's ombudsman or dispute scheme where one applies to you.

Nexus App AI support hours

24/5 Trading Desk Support, Monday 00:00 UTC to Friday 24:00 UTC. That is five days a week, not seven, so a message sent on Saturday waits until Monday. Write to [email protected].

Company details

Quantum Software Technologies Ltd, trading as Nexus App AI. Registered in England and Wales, company number 14209581. Registered office: 128 City Road, London, EC1V 2NX, United Kingdom. Check it on Companies House. The company, not an individual, is responsible for this website, so please write to the addresses on this page rather than to anyone you find on social media.

How to report a fake website or fraud

Send the address, a screenshot and the date to [email protected]. Then report it to your national fraud service and to your financial regulator. If you have paid money, tell your bank straight away. Our only official domains are nexusappai.co.uk and www.nexusappai.co.uk.